FAQ
HOTEL PACKAGE INFORMATION
Ticket & Hotel Packages include 100% valid and guaranteed festival ticket(s), discounted rates on hotel accommodations.
The event has partnered with Jampack to provide a special curated travel experience. Individual tickets can be purchased separately on the Official Event Websites.
If you are traveling with a group and rooming together, you will need to purchase a package for each person staying in your room. You will be able to designate roommates within each room (if purchasing more than 1 room) at point of purchase. You will be able to designate roommates based on room occupancy.
Tickets are guaranteed and included in Ticket & Hotel Packages (excluding Hotel Only Packages)!
Travel packages do not include transportation to and from airport, to hotel, or to any of the events, unless specified in the package you purchased.
Invited guests will receive an email inviting them to pay for their portion of the package. All members in the group must pay their initial payment within 24 hours in order for the booking to be confirmed.
Add-on details will be sent out approximately 15 days from the event date.
You can find all your order details within your Account by logging on to: my.jampack.com there you can find your hotel confirmation, and wallet passes for any add-ons purchased, payment information, and can update your credit card.
Sorry, hotel packages are non-transferable, and reselling of tickets are prohibited.
Absolutely! All hotels and major venues are compliant with current ADA guidelines.
Once your purchase a travel package, changes cannot be made. If you have a special situation, please contact the Travel Experience team CONTACT US.
You can find all your order details within your Account by logging on to: my.jampack.com there you can find your hotel confirmation, and wallet passes for any add-ons purchased, payment information, and can update your credit card.
Travel packages are curated and priced based on the hotel selected. Once a package is booked, you cannot make changes to your accommodations. If you need assistance, please contact the Travel Experience team CONTACT US.
Once a travel package is confirmed, there are no refunds. If someone you invited doesn’t pay for their travel package, the person who booked the entire group will be responsible for the full payment of your order. Please review our Booking Conditions,
Terms of Service and Privacy Policy
You can find all your order details within your Account by logging onto: my.jampack.com there you can find your hotel confirmation, wallet passes for any add-ons purchased (within 7 days of the event) payment information, and can update your credit card.
- To update your credit card
- Click on ≡ at the top left
- Select your user above Log Out
- Select Payment method, then Replace card
- Enter the card information and click Save
At this time, we do not, however, you are welcome to secure travel insurance through your own insurance or a third-party insurance company. While we will assist you as best as we can in filing a claim with your travel insurance provider, please note we are not responsible for nor take any liability for any claims made on an insurance policy.